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Triple Zero Victoria’s computer-aided dispatch system experienced a significant outage overnight following an unplanned power failure at its Burwood dispatch center, forcing emergency operators to coordinate response operations manually for several hours. The system failure, which occurred at 12:30 AM Wednesday, also affected dispatch operations at Williams Landing and Ballarat sites, though a spokesman confirmed emergency calls continued to be answered throughout the incident using backup procedures.
Victorian Premier Jacinta Allan stated she had been advised no emergency calls were missed during the outage, while emphasizing that the cause of the power failure remains under thorough investigation. The incident highlights ongoing concerns about emergency infrastructure resilience, particularly following the 2023 Optus network collapse that similarly disrupted triple-zero services. Triple Zero Victoria confirmed all systems have resumed normal operations, with trained staff having successfully implemented manual coordination protocols consistent with other Australian jurisdictions during the outage period.
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